Returns & Exchanges Policy

At Nayore we strive to ensure that every piece of jewellery you receive meets our quality standards and your expectations. If you are not completely satisfied with your purchase, we are here to help.

Every piece is made to order in solid 9K gold, so our policy is built around exchange rather than open returns. Here is exactly what we can and cannot do.

7-day exchange You may request an exchange within 7 days of delivery, for any reason, provided:

• The piece is unworn and in original condition
• The original tag is attached and unbroken
• The original packaging, box, and certificate are returned intact
• There is no sign of wear, scratching, resizing, or alteration

Once we receive and inspect the piece, we will confirm your exchange and dispatch the replacement. Exchanges are subject to availability; if your chosen piece is unavailable, we will offer an alternative or store credit.

48-hour return window (damaged, defective, or wrong item) If your piece arrives damaged, defective, or is not what you ordered, notify us within 48 hours of delivery with clear photographs and an unboxing video where possible. Approved cases are refunded in full to the original payment method, or replaced — your choice.

What we cannot accept

• Pieces that have been worn, damaged, resized, or altered after delivery
• Pieces returned without the original tag, or with the tag broken or removed
• Pieces returned without original packaging
• Personalised or custom-engraved pieces, except where faulty
• Requests raised after the applicable window has closed

How to raise a request Email houseofnayore@gmail.com or WhatsApp +91 95711 06839 with your order number, the reason, and photographs. We will confirm next steps within one business day.

Return shipping For damaged, defective, or incorrect items, we arrange and pay for return pickup. For change-of-mind exchanges, return shipping is borne by the customer.