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At Nayore, every piece is made with care and, in many cases, prepared specifically for you. Once an order enters processing, cancellation may not always be possible.
Orders can be cancelled within 24 hours of placing the order, provided the order has not entered production or dispatch.
Approved cancellations will be refunded to the original payment method within 3–4 business days.
Once an order has entered production or has been dispatched, it cannot be cancelled.
If you receive the product and wish to return it, our Return & Exchange Policy will apply.
Approved refunds will be processed after the cancellation is confirmed. Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
For cancellation requests, please contact us at:
Please include your order number and registered contact details.
At Nayore, we believe fine jewellery should continue to hold meaning beyond the moment you purchase it.
If you ever choose to part with your Nayore jewellery, our buyback program allows you to sell eligible Nayore pieces back to us, subject to the terms below.
Buyback is available for eligible Nayore jewellery purchased directly from Nayore.
The jewellery must:
Be a genuine Nayore piece.
Pass our authenticity and quality inspection.
Be accompanied by the original invoice or valid proof of purchase.
Not be reported as lost, stolen, or otherwise disputed.
The buyback value will be determined based on the prevailing value of the gold contained in the jewellery at the time of evaluation, subject to applicable deductions and Nayore's prevailing buyback terms.
The original purchase price, making charges, taxes, shipping charges, discounts, and other associated costs are not necessarily included in the buyback value.
For jewellery containing gemstones or other non-gold components, the value of those components may be assessed separately and may not be included in the gold buyback calculation.
The final buyback value will be communicated after the jewellery has been inspected and evaluated by Nayore.
Our team will assess:
Authenticity
Gold purity
Net gold weight
Condition of the jewellery
Stones and other non-gold components, where applicable
The final buyback amount will be based on this evaluation and the applicable buyback terms.
Contact Nayore with your order details.
Provide the required purchase information.
Send or submit the jewellery for evaluation as instructed by our team.
Our team will inspect and assess the piece.
We will communicate the final buyback value.
Select your preferred settlement option.
For prepaid orders, the approved buyback amount may be transferred to the bank account provided by the customer, subject to successful verification.
For Cash on Delivery (COD) orders, customers may choose between:
Nayore Store Credit: Receive the approved buyback value as Nayore credits/points that can be used on the Nayore website or app.
Refund: Receive the approved buyback value through the applicable original payment/refund method, where supported.
Eligible refunds will generally be processed within 3–4 business days after the buyback has been approved and the required verification has been completed.
The time taken for the amount to reflect in the customer's bank account or payment method may vary depending on the relevant bank or payment provider.
Buyback is different from a return or refund.
A return allows an eligible customer to return a recently purchased product under Nayore's Return & Exchange Policy.
A buyback is a separate service through which an eligible Nayore jewellery piece may be purchased back by Nayore after the applicable return period, subject to the terms of this policy.
Nayore reserves the right to decline a buyback request if a piece does not meet the eligibility or authenticity requirements.
For questions regarding cancellations or buyback, please contact:
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