Cart
0
REFUND & CANCELLATION POLICY – NAYORE
Effective Date:1st January 2026
This Refund & Cancellation Policy applies to all purchases made through Nayore, operated by NAYORE PRIVATE LIMITED.
1. GENERAL POLICY
At Nayore, we strive to ensure customer satisfaction. However, due to the nature of our products and services, refunds and cancellations are subject to the terms mentioned below.
By placing an order on our website or app, you agree to this Refund & Cancellation Policy.
2. ORDER CANCELLATION
Before Dispatch
-
Orders can be cancelled before they are shipped.
-
To cancel an order, contact us at:
📧 houseofnayore@gmail.com -
If cancelled in time, a full refund will be processed.
After Dispatch
-
Orders cannot be cancelled once shipped.
-
In such cases, refunds (if applicable) will be processed only as per the return policy.
3. RETURNS & REFUNDS
Eligible for Refund
You may request a refund if:
-
The product received is damaged or defective
-
The wrong product was delivered
-
The product is missing items
📌 You must notify us within 48 hours of delivery with proper photos/videos as proof.
Not Eligible for Refund
Refunds will not be provided if:
-
The product is used, damaged, or altered by the customer
-
Request is made after the allowed return period
-
Product is purchased under sale / discount (unless defective)
-
Incorrect address provided by the customer
-
Delay caused by courier or force majeure events
4. REFUND PROCESS
Once your return request is approved:
-
Refunds will be initiated within 5–10 business days
-
Refunds will be credited to the original payment method
-
Processing time may vary depending on your bank or payment provider
5. EXCHANGE POLICY
-
Exchanges are allowed only for damaged or defective products
-
Exchange requests must be raised within 48 hours of delivery
-
Exchange is subject to product availability
6. DIGITAL PRODUCTS / SERVICES (If Applicable)
For digital products or services:
-
No refunds once the service is activated or delivered
-
Refunds only apply in case of technical failure attributable to Nayore
7. SHIPPING CHARGES
-
Shipping charges (if any) are non-refundable
-
Return shipping cost must be borne by the customer unless the product is defective or incorrect
8. DELAYED OR MISSING REFUNDS
If you haven’t received a refund yet:
-
Check your bank account
-
Contact your card issuer or bank
-
If still unresolved, contact us at houseofnayore@gmail.com
9. CANCELLATION BY NAYORE
We reserve the right to cancel any order due to:
-
Stock unavailability
-
Pricing errors
-
Payment issues
-
Suspicious or fraudulent activity
In such cases, a full refund will be issued.
10. CHANGES TO THIS POLICY
Nayore reserves the right to modify this Refund Policy at any time.
Changes will be updated on this page and effective immediately.
11. CONTACT US
For refund or cancellation-related queries, contact:
📧 Email: houseofnayore@gmail.com
🏢 Company: NAYORE PRIVATE LIMITED
📍 Address:
C/O Dwarkadeesh Jeweller,
Sarafa Bazar, Orai,
Jalaun, Uttar Pradesh – 285001